Shipping Policy
Updated May 19, 2021

 

 

USPS

International Mail Service Suspensions (other than GXG®)

Updated: March 26, 2021

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.

Due to this update, we have temporarily suspended all International shipping until further notice. 

 

Soleil Beauty Botanicals, LLC Promise of Transparency:

We pride ourselves on transparency with our shipping policy because we stand by our companies values and this is why our number one value is Integrity is key to good CUSTOMER SERVICE.  We are a registered LLC in the state of NJ and we do not list false estimated time and use Covid-19 as an excuse as to why you are waiting 2-3 months for your products. Covid-19 Delays are real but 2-3 months is excessive in our opinion. We provide tracking information for all the products listed and our shipping team sends follow-up emails or Instagram messages upon delivery. Please read our shipping and return policy carefully.

Thank you for your business!

GENERAL INFORMATION

Soleil Beauty Botanicals, LLC is an eComm Brand and Drop Shipping Retailer with its own brand (Soleil Beauty Botanicals, CBD & Activewear Private label) based out of Newark, New Jersey, United States.

Soleil Beauty Botanicals, LLC Offers Standard shipping for most items and  First Class Retail for selected items. 

All Soleil Beauty Botanicals, LLC Core Collection are shipped from the US via USPS. We offer First Class and Retail Ground Shipping Worldwide. Please allow 5-7 Business days for standard shipping

All of our Soleil  Beauty Botanicals Private Label Collection (CBD) are shipped from our private label vendor. We do not ship CBD Products in Canada, Internationally, and a few restricted states in the United States that prohibit CBD/Hemp products. 

 

Soleil Beauty Botanicals, LLC, does not ship to CBD to Canada and outside the United States.

Soleil Beauty Botanicals, LLC, does not sell hemp and hemp-derived CBD products in the following U.S. states Hawaii, Idaho, Iowa, Mississippi, New Hampshire, and South Dakota. 

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

 

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination. Once orders are places there is a 3-5 day processing time from when the orders were placed(excluding weekends & Holidays). After Processing time orders may take anywhere from 5-25 days to reach their destination. Estimated Delivery Time is specified in the product description. Due to Covid-19 and lack of flights, possible inclement weather, conditions, holidays + international holidays please allow the estimated time frame stated for the product for delivery.

 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from www.soleilbeautybotanicals.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. We will ship to PO Boxes via USPS.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. A tracking number will be provided for all orders along with a confirmation email to track order(s). USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. Please allow additional time for delivery as per USPS.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Soleil Beauty Botanicals, LLC (www.Soleilbeautybotanicals.com) does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

Tax Charges

Soleil Beauty Botanicals, LLC is obliged to adhere to the local fiscal laws and, therefore, charges individuals different tax rates in different territories around the world. When purchasing an item or items some territories require us to charge tax, whereas others do not. If this is the case, you will see the tax charge added to your total before checking out. 

You can check your invoice to see if you were charged tax. If you do not see the tax on your invoice, it means that you were not charged for it. 

 

Note:

Tax rates are charged according to the billing address added when making a purchase. These rates might vary.

Please ensure your billing information is correct at checkout. 

Sales Tax is charged according to the billing address (zip code) entered with your credit card information at checkout. 

In June 2018, the United States Supreme Court (in South Dakota v. Wayfair, Inc.) held that states may charge sales tax on purchases that are made from out-of-state sellers, even if the seller does not have a physical presence in the taxing state. This provides states the ability to collect sales tax based on an economic locale, regardless of any physical locale. States may now collect sales tax from out-of-state sellers that sell their products online, subject to certain rules. 

Given these rules, Soleil Beauty Botanicals, LLC. is subject to tax in states and, as such, is complying as required by law.

VAT rates are charged according to the billing address added when making a purchase. Please ensure your billing information is correct. 

Soleil Beauty Botanicals, LLC processes payments through Square Payments which offers both buyer and seller protection. We are dedicated to getting orders processed and shipped as quickly as possible. We understand that Covid-19 has made it difficult to get packages but we process all orders within 3-5 days excluding weekends and holidays to ensure our customers receive their items in a timely manner. Thank you for your business!